Privacy Policy
Reprieve Spa Privacy Policy
Last updated: December 1, 2025
Reprieve Spa (“Reprieve,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our online booking system, sign up to receive text messages or emails, or otherwise interact with us.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Contact and Identity Information
• Name
• Email address
• Mobile phone number
• Mailing address
• Date of Birth
• Preferred method(s) of contact
1.2 Appointment & Transaction Information
• Appointment history (services received, dates, times, provider)
• Gift card purchases and redemptions
• Membership details (if applicable)
• Payment-related information (processed securely by our payment processor; we do not store full credit card numbers on our systems)
1.3 Website & Usage Information
• IP address
• Browser type and device information
• Pages visited, links clicked, and time spent on our site
• Cookies and similar technologies (see Section 8)
2. How We Use Your Information
We use your information for purposes such as:
• Scheduling and managing appointments, memberships, and spa services
• Processing payments and sending receipts or confirmations
• Providing customer service and responding to your questions
• Sending appointment reminders, updates, and important notices via email, SMS/text, or phone
• Sending marketing communications (such as promotions, new services, and special offers) when you have given appropriate consent
• Maintaining our records and internal business operations
• Improving our website, services, and customer experience
• Complying with legal obligations and protecting our rights
• We only use your information in ways that are consistent with applicable U.S. federal and Ohio state law.
3. Text Messaging (SMS)
By providing your mobile number and explicitly opting in, you agree that Reprieve Spa may send you text messages, which may include:
• Appointment confirmations and reminders
• Scheduling updates or changes
• Important service or policy notices
• Occasional promotional or marketing messages (if you’ve consented to receive marketing texts)
• Your consent to receive text messages is not a condition of purchasing any goods or services.
• Message & data rates may apply. The frequency of messages may vary (for example, based on your appointments or requested alerts).
How to opt out of texts:
You can opt out of marketing or non-essential text messages at any time by replying STOP to any message we send. You may also contact us using the information in Section 11. We may still send you non-marketing texts as necessary for your appointments or as required by law (for example, critical service or safety notices).
4. Email Communications
When you provide your email address, we may use it to:
• Send appointment confirmations, receipts, and reminders
• Communicate about your account, membership, or spa services
• Send promotional emails about new services, special offers, or events, in compliance with U.S. federal email laws (including the CAN-SPAM Act)
How to opt out of marketing emails:
You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us using the information in Section 11. We may continue to send you non-marketing emails when necessary to provide our services to you (for example, appointment confirmations or important notices).
5. Legal Basis and Consent
Where required by law, we will obtain your consent before sending you marketing texts or emails.
You may withdraw your consent at any time by using the opt-out methods described above.
We may also process your information without express consent when it is:
• Necessary to provide the services you requested (e.g., booking appointments, processing payments)
• Required to comply with legal obligations
• Necessary for our legitimate business interests, so long as such interests are not overridden by your privacy rights
6. How We Share Your Information
We do not sell your personal information.
We may share your information with:
• Service providers and vendors who help us operate our business (e.g., booking software, payment processors, email/SMS providers, website hosting, marketing tools). These providers are only allowed to use your information to perform services on our behalf and must protect it appropriately.
• Professional advisors (such as lawyers and accountants) where necessary for business, legal, or compliance purposes.
• Law enforcement or government authorities when required to comply with applicable laws, regulations, legal processes, or protect our rights, property, staff, or clients.
• In the event of a business transfer, such as a merger, sale, or reorganization, your information may be transferred as part of that transaction, subject to the same or comparable privacy commitments.
7. Data Security & Retention
We use reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure.
While no system can be guaranteed 100% secure, we strive to protect your information and limit access to staff and service providers who need it to perform their duties.
We keep your information for as long as needed to:
• Provide our services and maintain your relationship with us
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce our agreements
• When information is no longer needed, we will securely delete or anonymize it, consistent with applicable law and our internal policies.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
• Remember your preferences and settings
• Help you log in or complete online bookings more easily
• Understand how visitors use our website so we can improve it
• You may be able to control cookies through your browser settings. Limiting cookies may affect certain features of the website.
9. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with applicable laws such as the Children’s Online Privacy Protection Act (COPPA).
If we learn that we have collected information from a child under 13 without proper consent, we will delete it as required by law. If you believe a child has provided us information, please contact us using the details in Section 11.
10. Your Choices and Rights
Depending on applicable law, you may have the right to:
• Access certain personal information we hold about you
• Request that we correct or update your information
• Request that we delete certain information, subject to legal or contractual requirements
• Opt out of marketing emails and texts as described above
• To exercise these rights or make a privacy-related request, please contact us using the information in Section 11. We may need to verify your identity before fulfilling certain requests to protect your privacy and security.
11. How to Contact Us
If you have questions about this Privacy Policy, or if you’d like to update your information or change your communication preferences, you can contact us at:
Reprieve Spa
7185 Chagrin Rd., Ste C
Chagrin Falls, OH 44023
Phone: 440-672-4947
Email: Relax@ReprieveSpa.com
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we do, we will update the “Last updated” date at the top of this page.
If changes are material, we may provide additional notice (for example, by email or a prominent notice on our website), where required by law.
Your continued use of our website or services after any update constitutes your acceptance of the revised Privacy Policy.
Important Note / Disclaimer
This Privacy Policy is provided for general informational purposes and is not legal advice. Laws and regulations (including those in Ohio and at the federal level) can change and may apply differently based on your specific business practices and the tools you use (such as your booking platform, marketing software, and payment processors).
You should have this policy and your underlying practices reviewed by your attorney or a qualified legal professional to confirm compliance with all applicable laws, including but not limited to U.S. federal texting and email rules and Ohio privacy and consumer protection laws.
